Amazon refund

[L Austin France]

We use Amazon prime for a huge percentage of our purchases & find the service virtually faultless.
Don't particularly like Bezos & some of the things he's involved with but when deciding where to 'go shopping' my armchair & Amazon wins hands down.
Driving around umpteen shops to see if they have what I want holds no appeal to me when I can see a huge selection & get them quickly delivered to my door with a few few 'clicks' & send 'em back for instant refunds if I choose.

[hughnique]

Yes another Amazon Prime customer here, as said the service on returns and refunds is first rate, I did have a message from them last year that my return rate far exceeded the norm and that half of the stuff went back with bits missing. I did request that they send me individual instances of when this had happened and the articles involved and the fact that if they insisted on selling crap then I would return it immediately, no answer was the reply to that one. Having just ordered two of these plug in cat pheromone devices via them, with next day delivery, I was amazed to have them delivered, ready to plug in, to an American socket outlet. Subsequent investigation led me to the 5 star ratings, only to see that these were from American consumers, the UK contingent were all in the 1 star, with the common complaint about how they were supposed to plug them in. Looking at the sellers details, and checking that against companies house, I was given three directors attached to the seller, all unpronounceable foreign names and two of which resided in Turkey, the other evidently at an accommodation address {serviced offices} in Surrey. I have obtained the necessary ok for a return so that will be deposited at ASDA's as and when. I just do not understand the mentality of this type of sale of goods that are incompatible with the country they are being sold in. Surely it can't do anything to enhance the popularity of Amazon.