After sales service?
Posted: Sat Aug 19, 2023 2:18 pm
I've never had the necessity to complain about French after sales service until very recently but really!!
A several thousand euro axial broyeur I purchased from Agri Bannalec a couple of years ago requires a gear box oil check/top up after every 10 hours use.This entails demounting the prise de force & the safety guard around it to access the oil level & drain plugs which takes about half an hour. The manual says to top up level if required & change the 0.8 litres of oil every 500 hrs usage.
Last week thinking I might need some oil I popped down to the depot to buy some SAE 140 EP only to be told by the guy running that dept. after a reluctant search & pointing to a 5l bidon that, "there it is". I explained I probably only need a spoonfull to top up the level & 0.8l once in my lifetime to change the oil. "One litre bottles are available on line" says I. A shrug was all the response I got so off to the service dept. I went to explain my dilemma & ask for a little bit of oil from their bidon to top up my machine.
"We don't have the oil" says the counter guy, "why?" says I, "what do you do if I bring the machine I bought here in for a service, do you charge me for the 5l you get from your oil sales dept?" " No we charge you for a vidange" says he. " Yeah but how much oil is that for?" says I whilst laughing... Well the rest of the conversation was equally as bizzare so I told him I'd go & talk to Mickael their sales guy who sold me the machine. "He's on holiday" came the reply so thoroughly p'd off I left saying I'd speak to Mickael when he returns & after that demand to see a director if I had no satisfaction.
On virra!
A Parkside 2 stroke strimmer I bought from Lidl last year has a 2 year guarantee & worked fine until last week when it 'coughed' & died.
It started again, ticked over very fast, but bogged when throttled up. An investgation revealed a pinhole in the primer pump bulb which was obviously allowing air to be sucked in allowing the m/c to run weak.
An email to the customer service address in the manual explaining the problem & stating I can easily fit the probably €5 part involved me jumping 'through hoops' with their every reply asking for further information.
I got to the end of this saga when I was told that my information would now be passed to their service dept. who will contact me direct. So far I've heard nothing.
On virra!
A several thousand euro axial broyeur I purchased from Agri Bannalec a couple of years ago requires a gear box oil check/top up after every 10 hours use.This entails demounting the prise de force & the safety guard around it to access the oil level & drain plugs which takes about half an hour. The manual says to top up level if required & change the 0.8 litres of oil every 500 hrs usage.
Last week thinking I might need some oil I popped down to the depot to buy some SAE 140 EP only to be told by the guy running that dept. after a reluctant search & pointing to a 5l bidon that, "there it is". I explained I probably only need a spoonfull to top up the level & 0.8l once in my lifetime to change the oil. "One litre bottles are available on line" says I. A shrug was all the response I got so off to the service dept. I went to explain my dilemma & ask for a little bit of oil from their bidon to top up my machine.
"We don't have the oil" says the counter guy, "why?" says I, "what do you do if I bring the machine I bought here in for a service, do you charge me for the 5l you get from your oil sales dept?" " No we charge you for a vidange" says he. " Yeah but how much oil is that for?" says I whilst laughing... Well the rest of the conversation was equally as bizzare so I told him I'd go & talk to Mickael their sales guy who sold me the machine. "He's on holiday" came the reply so thoroughly p'd off I left saying I'd speak to Mickael when he returns & after that demand to see a director if I had no satisfaction.
On virra!
A Parkside 2 stroke strimmer I bought from Lidl last year has a 2 year guarantee & worked fine until last week when it 'coughed' & died.
It started again, ticked over very fast, but bogged when throttled up. An investgation revealed a pinhole in the primer pump bulb which was obviously allowing air to be sucked in allowing the m/c to run weak.
An email to the customer service address in the manual explaining the problem & stating I can easily fit the probably €5 part involved me jumping 'through hoops' with their every reply asking for further information.
I got to the end of this saga when I was told that my information would now be passed to their service dept. who will contact me direct. So far I've heard nothing.
On virra!
