Chronopost deliveries

[Blaze]

Isn't Coli Privé the one that's had so many arnaques ? I've dumped several spams from them, including a photo of "our" colis. Knowing we haven't ordered anything online for a while, they weren't destined for us, just the bin.

[widge]

Our house is on the main road about 500 m from the centre of a small town. The street name is clearly marked; the number is on both the house and the gate to the driveway and garden.
La Poste and associated drivers have learnt to deliver to the kitchen window on the street, as the entrance door is through the garden, but no-one has problems to actually find the house.
Except Colis Privé drivers.

The first time they couldn't find us I sent CP a picture with arrows indicating the numbers on the house, postbox in the garden wall, and entrance gate.
Subsequent drivers threw parcels over the wall or hedge, landing on and damaging pot plants, or becoming hidden in tall herbs.

Recently one of us has sat by the window on watch around 5 pm, their usual time, and seen the driver(s) stop opposite and get into the back of the van.
Parcels then fly out to land in the street until they reappear to gathers them up - our cue to shout and wave.

I was on watch on Wednesday when the house phone rang, so I left my post to answer it. "This is the livreur" - "Where are you" - "Outside" - "Please come to the window"

On returning, there was no-one there, no van anywhere in the street, and the house phone doesn't record numbers, so I could do nothing.
I checked my email later, and saw "Delivery attempted today at 6:11 pm. Unfortunately Colis Privé ran into an issue when attempting your delivery. They will try again"

They didn't.
I managed to find a link via tracking to redirect the parcel to a relais point. They are closed until Monday, but I should get it eventually.

After succeeding in speaking to a person at Amazon Fr. yesterday I poured out the above tale and asked for no more deliveries to me to be made using Colis Privé.
I was told this is not possible, but there may soon be an option to choose delivery companies, and was given the impression that something may be done about CP.

Colis Privé have stopped delivering in our area, i guess problems with drivers, now, anything that is shipped Colis Privé always arrives via la poste, the postman delivers, then we get an delivered email from Colis Privé.

[Hotrodder]

Colis Prive must have taken their drivers from DPD who used to be the worst of the lot. For some odd reason the Germans seem to favour them but perhaps that is only for "local" deliveries. Once the goods get to France it is a lottery.

[exile]

Colis Prive must have taken their drivers from DPD who used to be the worst of the lot. For some odd reason the Germans seem to favour them but perhaps that is only for "local" deliveries. Once the goods get to France it is a lottery.

dpd -Deutsche Paket Dienst - German package service

[hughnique]

No different this side of the channel, will say that during our French adventure, Chronopost was far and above the worst. There seems to be a different system, yes I know home delivery exists in France, but the number of food trucks that pass our new abode on a regular basis is incredible, be it any of the high street well known names or the more up and coming outlets. Personally I wouldn't trust any of them as far as date codes are concerned, and I prefer to see what I am buying in the flesh, especially the pleasure of the extendable arm going behind the shelf front runners and snatching another example concealed behind with a more generous date on it. Aldi is a different kettle of fish here, shop is bright neatly laid out and modern, not like our French equivalent , which we compared to a jumble sale.
I did order a self assembly freestanding plastic rack system the other day via Amazon, which we were quoted quite a lengthy delivery time on, when looking again, it was being delivered by Yen Express, so thought it must be coming from China, it did, however arrive in two days. Impressed with the item we ordered another two, one arrived and after a heated row with the driver, I complained to Amazon, evidently from a third party seller nothing Amazon can do but give a refund which I accepted. Next day the 2nd one arrived and was left on the step, ordered another two which arrived, evidently all were sent from Edinburgh, one of which was missing a small assembly part which didn't really effect the assembly too much, but thought might as well ask for the bit to be sent out, again third party seller all we can do is get a refund, yes please. So ended up with 5 and paid for 3.
Another difference is the returns policy from Amazon, no printing out labels, boxing it back up just take the item in to one of several supermarkets, show them a QR code, which I have finally managed to comprehend, they print off the label and take it from there. Some things are easier here but still yearn for the French pothole free roads, it really is a disaster on UK carriageways.

[exile]

My heart sank when I got a message from Colis Privé that my Amazon order would be delivered today.

I had at least left an instruction with Amazon to leave parcels at the front door. I was out this morning and OH's hearing is such that she probably would not hear the phone ring or even the door bell.

It was therefore a surprise to arrive back home to find a largeish box - not quite at the front door but close. To be fair anyone not knowing the property could have problems deciding which of 5 doors is the front door.

So well done CP - well actually not. The delivery papers stuck to the box were from DPD! - although all of the emails were from CP.

[DaveW]

Chronopost in my area are useless and lying toads, complaining to them has no effect. When I find out that something is being delivered by them I immediately select my local supermarket as the drop off point, as its 5 minutes away. I have had a couple of instances when they claim I wasn’t at home and left it at drop off points miles away.

The amazon delivery people are very good and have an online delivery map so I know roughly how far away they are. I don’t like Amazon as company but they know their logistics1

[Hotrodder]

That is the way I see it. Not particularly cheap, but delivery is excellent and if there is a problem you don't have an uphill struggle to get your money back. I figured out the scenario some years ago when trying to sort out a delivery sent from Germany via DPD. The company that does the pickup outside of France delivers it to a hub that may or may not be nearest to the delivery address. At the hub it can change hands to a different courier firm or anything that turns up with a pulse for the final leg. That is why so many things turn up in a van with no logo on the side. And no matter how extensive the original delivery address is given, that address is often incomplete by the time it is given to the last driver.

[widge]

Chronopost in my area are useless and lying toads, complaining to them has no effect. When I find out that something is being delivered by them I immediately select my local supermarket as the drop off point, as its 5 minutes away. I have had a couple of instances when they claim I wasn’t at home and left it at drop off points miles away.

The amazon delivery people are very good and have an online delivery map so I know roughly how far away they are. I don’t like Amazon as company but they know their logistics1

We have had the same Chronopost driver for probably the last 5 years, always pleasant to deal with, and usually well within the window specified. But maybe its becouse he has been with them for so long, he knows the routes and all the regular customers.

[hughnique]

More in the UK delivery drivers pitching up in hatchbacks, with the back seats loaded up with deliveries, I wonder if the correct insurance is ever in place??